Refund Policy

All of the products on our website are covered by our 100% Money Back Guarantee.
We provide such a guarantee to give honest customers the reassurance that the product they are ordering will be delivered in good faith and will be fit for purpose. In order to protect the legitimacy of this guaranty for all parties concerned, the guarantee itself is subject to the following terms:

1. Guarantee applies only if our attempt to unlock your iPhone returns an "unavailable" report to our server.
In a situation where the "unlock" cannot delivered for your mobile device, a refund will be issued 100%

2. 99% of the time a code will be found and will unlock your device flawlessly.
In there rare instance the unlock doesn't work and we insist the unlock is 100% done and correct, video proof will be required of you:
-Pressing "*#06# clearly showing the IMEI number of your device"
-Restore and activate your device using unlocking instructions.

No refunds will be given if:

1. If your IMEI is reported as "iPhone already unlocked" according to iPhone network check results.

2. The IMEI number provided by you is incorrect and an unlock has been produced or it is said Not Found.

3. The wrong network service was purchased.
In this case the network will return the NOT FOUND code for your device.
To avoid this case please use iPhone Network Checker to make sure your device is locked to Carrier network.

4. If iPhone is not activated prior to placing an unlock order.

5. No video evidence is provided in which the unlock service did not work.

6. The unlocking service was purchased else where.

7. Guarantee does not apply where handset appears to be BLOCKED once unlocked.

8. If your iPhone is unlocked but you can't complete the process we can only provide support.

9. If iPhone got iOS 7 activation lock we can provide only support.

10. Retrieval of the unlock code exceeded our stated average turnaround time. In most instances we are very accurate or even faster with the turnaround times, however there may be contingencies in which causes a delay.

11. Your device was successfully unlocked but the network you wish to use the iPhone on is not compatible. (CDMA).
It is the buyers responsibility to make sure the device you wish to unlock will be compatible with the SIM card and network you are trying use.

12. The unlock has returned but you do not wish to unlock your iPhone anymore.

13. The iPhone was already unlocked prior to placing your order.

14. iPhone can't be activated in iTunes but from our site its unlocked.

15. There must be no past dues or unpaid fees owed to Carrier Network from the phone account, otherwise phone could be relocked.

16. The unlocking order can't be canceled after the payment was received.

If you have an error with the code or are unsure about unlocking your device please contact us immediately for support as our main goal is to unlock your device. Please allow up to 20 days for the refund to show up on your account.


17.1 We will not tolerate any attempts to obtain our services by fraudulent means. We report all such attempts to defraud our company to the relevant credit reference agencies and authorities.
17.2 To combat fraud, we are obliged to log the IP addresses of customer computers at each and every stage of the buying and delivery process.
17.3 Any attempts to defraud our company are passed on to our dedicated Debt Collection and Fraud Department. We already work closely with PayPal, Dalpay, Google, Internet Service Providers, Law Courts and a variety of Global Debt Recovery agents worldwide to successfully prove that our services have been digitally delivered in cases of fraud or mis-claims of "non-receipt". We are able to successfully recover monies in cases where payment has been reversed or charged back.
17.4 In case of any chargeback or claim, the associated IMEI will be blacklisted in the iTunes database, preventing it from working on all networks worldwide. This is PERMANENT.
17.5 We reserve the right to blacklist IMEI if customer demonstrates any form of verbal abuse or aggression towards any member of our staff either verbally or in writing. All communication will be terminated with such customers and all correspondence forwarded to our legal department. Any such customer would also forfeit their right to a refund in this instance.
17.6 If PayPal's dispute or claim is initiated before the end of service delivery time, it will be considered as online fraud, thus IMEI will be blacklisted within 48 hours to prevent an accessibility to function of any worldwide network.

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